| 1. General Terms | These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Player”, “you”, “your”) and Christchurch Casino NZ (“we”, “us”, “the Casino”). By accessing or using this website, creating an account, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use this website or any of its services. The Casino reserves the right to amend these Terms at any time. Continued use of the site after any such amendment constitutes your acceptance of the updated Terms. These Terms are governed by the laws applicable in New Zealand and are intended solely for players located in New Zealand or other permitted jurisdictions. It is your responsibility to ensure that online gambling is legal in your jurisdiction before playing. |
2. Eligibility | To register and play at Christchurch Casino NZ, you must meet all of the following requirements: | Eligibility Requirements | | ✓ | You must be at least 18 years of age. We operate a strict 18+ policy and reserve the right to request age verification at any time. | | ✓ | You must be a resident of or physically located in a jurisdiction where online gambling is legal and permitted. | | ✓ | You must not be self-excluded from this casino or any casino under the same group. | | ✓ | You must not be an employee, contractor, or immediate family member of an employee of the Casino or its software providers. | | ✓ | You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction. |
We reserve the right to refuse registration or suspend any account if we have reason to believe eligibility requirements are not met. Any winnings obtained by ineligible players may be forfeited. |
3. Account Registration | Each player may hold one account only. Creating duplicate accounts is strictly prohibited and will result in the suspension of all accounts and forfeiture of any associated funds or bonuses. You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. The Casino is not responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. All information provided during registration must be accurate, complete, and up to date. Providing false information — including a false name, date of birth, or address — is grounds for immediate account closure and forfeiture of funds. The Casino reserves the right to close any account that has been inactive (no login or wagering activity) for a period of 12 consecutive months. Players will be notified prior to closure and given the opportunity to withdraw any remaining balance. |
4. KYC Verification | In accordance with anti-money laundering (AML) regulations and responsible gambling obligations, we are required to verify the identity of all players before processing withdrawals. This process is known as Know Your Customer (KYC) verification. | Proof of Identity | | Valid government-issued photo ID such as a New Zealand passport, driver’s licence, or national identity card. Document must be current and clearly show your full name and date of birth. |
| | Proof of Address | | A utility bill, bank statement, or government letter issued within the last 3 months. Must show your full name and current residential address matching your registration details. |
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Additional documentation may be requested at any time, including source-of-funds verification for large deposits or withdrawals. We may also require proof of payment method ownership (e.g., a copy of the card used to deposit). Withdrawals will not be processed until KYC verification is complete. We recommend completing verification promptly after registration to avoid delays when you wish to withdraw winnings. |
5. Deposits | All deposits must be made using payment methods registered in your own name. The Casino does not accept third-party payments. Deposits made from accounts or cards belonging to another person will be returned and the account may be suspended. The minimum deposit amount is NZ$20. There is no maximum deposit limit, however individual payment methods may impose their own limits. Deposits are credited in New Zealand Dollars (NZD) with no currency conversion fees applied by the Casino. The Casino does not charge fees on deposits. However, your payment provider may apply transaction fees. We are not responsible for any fees imposed by third-party payment processors. Deposits must not be made for any purpose other than legitimate gambling. Any deposits suspected of being connected to money laundering, fraud, or other unlawful activity will be reported to the relevant New Zealand authorities and the associated funds will be frozen pending investigation. |
6. Bonuses & Promotions | All bonuses and promotions offered by Christchurch Casino NZ are subject to the following general conditions, unless a specific promotion explicitly states otherwise. | Welcome Bonus — Key Terms | | Bonus type | 200% match on first deposit, up to NZ$500 | | Minimum qualifying deposit | NZ$20 | | Wagering requirement | 35× the bonus amount | | Eligible games (slots) | 100% contribution | | Live casino / table games | 0–10% contribution (check game-specific rules) | | Maximum bet while bonus active | NZ$5 per spin / round | | Validity period | 30 days from bonus credit date | | Maximum withdrawal from bonus | 5× the bonus amount or NZ$2,500 (whichever is lower) | | One per player / household | Yes — one welcome bonus per player |
Buy Bonus restriction: Using the Buy Bonus feature (where available in a game) while a casino bonus is active may void the bonus. Always check the specific bonus terms before using this feature. Bonus abuse: Any player found to be exploiting bonuses — including through the use of multiple accounts, collusion with other players, or systematic play designed to extract bonus value without genuine gambling intent — will have their bonus and any associated winnings forfeited and their account suspended. The Casino reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Where a bonus is cancelled while wagering is in progress, any real money balance will remain intact. |
7. Wagering Requirements | Wagering requirements (also called playthrough requirements) determine the total amount you must wager before bonus funds and any winnings derived from them can be withdrawn as real money. |
Example — 35× Wagering Requirement | | Your deposit | NZ$100 | | Bonus received (200%) | NZ$200 | | Wagering requirement (35× bonus) | NZ$7,000 | | After completing wagering | Withdraw freely |
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When a player has both real money and bonus money in their account, real money is always wagered first. Only once the real money balance is exhausted does the bonus balance come into play. Not all games contribute equally to wagering requirements. Slots generally contribute 100%, while live casino games, table games, and video poker may contribute 0–20%. Always check the bonus-specific page or contact support for game contribution details. If a bonus expires before wagering is complete, the remaining bonus balance and any winnings derived from it will be removed. Your real money balance remains unaffected. |
8. Withdrawals | Withdrawals are processed to the same payment method used to make the most recent deposit, where possible. The minimum withdrawal amount is NZ$20. The Casino does not charge withdrawal fees, however processing times vary by method. | Method | Processing Time | Fee | Min | | POLi / Bank Transfer (NZ) | Instant – 24 hours | Free | NZ$20 | | E-Wallet (Skrill / Neteller) | Up to 24 hours | Free | NZ$20 | | Visa / Mastercard | 1–3 business days | Free | NZ$20 | | Cryptocurrency | Up to 1 hour | Free | NZ$20 |
All withdrawal requests are subject to a security review. The Casino reserves the right to delay or withhold a withdrawal for up to 5 business days while completing due diligence checks. This does not affect your right to the funds. Pending withdrawals may be cancelled by the player and returned to their account balance before processing begins. Once processing has started, cancellation is not possible. Players who consistently cancel withdrawals and re-wager may be subject to additional review. |
9. Game Rules | All games are supplied by licensed third-party software providers and use certified Random Number Generator (RNG) technology, audited by independent testing bodies. The Casino does not influence game outcomes. In the event of a game malfunction, disconnection, or technical error during play, the round will be voided and the stake returned to the player’s account. This does not apply to games where the round has already been completed and the result determined. The Casino reserves the right to restrict access to certain games based on jurisdiction, active bonus status, or other factors. Game availability may change without prior notice. Maximum win amounts per round or per session may apply and are specified within individual game information pages. Any wins exceeding the stated maximum will be capped at that amount. |
10. Responsible Gambling | Christchurch Casino NZ is committed to responsible gambling. We provide tools to help players maintain control over their gambling activity and take all reasonable steps to prevent problem gambling. | Available Responsible Gambling Tools | | 🛡 | Deposit Limits — Set daily, weekly, or monthly limits on the amount you can deposit. Limits can be reduced immediately; increases take 7 days to take effect. | | ⏱ | Session Time Limits — Set a maximum duration for each gambling session. You will be automatically logged out when the limit is reached. | | 📉 | Loss Limits — Set a cap on how much you are willing to lose in a given time period. Once reached, further play is suspended for that period. | | 🌙 | Cooling-Off Period — Take a break from gambling for 24 hours, 7 days, or 30 days. You cannot reverse this during the cooling-off period. | | 🚫 | Self-Exclusion — Permanently or temporarily exclude yourself from all Casino services. Self-exclusion is processed within 24 hours. Contact support to apply. |
If you believe you or someone you know may have a gambling problem, we encourage you to seek help. The following free and confidential services are available in New Zealand: | Problem Gambling Foundation NZ | 0800 654 655 — free, 24/7 | | Gambling Helpline NZ | 0800 654 655 — text, call, chat | | Gambling Commission NZ | gamblingcommission.govt.nz |
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11. Privacy & Data | We collect and process personal data in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy. By registering an account, you consent to the collection, use, and storage of your personal data as described in that policy. We use your data to verify your identity, process transactions, comply with legal obligations, detect fraud, and improve our services. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. Certain data may be retained as required by law, including for AML and regulatory purposes. |
12. Limitation of Liability | To the fullest extent permitted by applicable law, the Casino’s total liability to you in respect of any losses or damages incurred by you arising in connection with your use of the website shall not exceed the total deposits you have made in the 12 months prior to the event giving rise to the claim. The Casino shall not be liable for any loss or damage arising from: (a) internet connectivity issues; (b) technical faults in third-party software; (c) your decision to gamble; (d) any winnings forfeited due to a breach of these Terms; or (e) any indirect, consequential, or special damages of any kind. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded under New Zealand law. |
13. Disputes & Complaints | If you have a complaint regarding any aspect of your experience at Christchurch Casino NZ, we encourage you to contact our support team in the first instance. We aim to resolve all complaints within 5 business days. If your complaint is not resolved to your satisfaction, you may escalate it to our dedicated Complaints Manager by emailing [email protected]. We will acknowledge your escalated complaint within 24 hours and provide a final decision within 14 business days. If you remain dissatisfied after exhausting our internal complaints process, you may refer your dispute to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR service will be provided with our final decision letter. These Terms are governed by New Zealand law. Any legal proceedings shall be brought in the courts of New Zealand, to whose exclusive jurisdiction the parties irrevocably submit. |
14. Changes to These Terms | The Casino reserves the right to modify these Terms at any time. Where changes are material, we will notify registered players by email at least 14 days before the changes take effect. Minor changes (such as corrections or clarifications) may be made without prior notice. Continued use of the Casino after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree with a change, you must cease using the Casino and may request withdrawal of your funds before the change takes effect. |
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