Bonus FAQ FREQUENTLY ASKED QUESTIONS |
Can I claim both the No Deposit Bonus and the Welcome Bonus? | Yes! The No Deposit Bonus (NZ$20) is credited after registration, and the Welcome Bonus (200% up to NZ$500) activates on your first deposit. You can use both — just ensure you complete the wagering on the no deposit bonus first before depositing, or they can be treated separately. Check the current promotion terms on your dashboard. |
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What does 35x wagering actually mean? | It means you must wager the bonus amount 35 times before withdrawing. For example: you receive NZ$100 bonus → you need to place NZ$3,500 in total bets → then bonus winnings become withdrawable. Your real-money deposits are never subject to wagering and can be withdrawn at any time. Track progress in Dashboard → Bonuses. |
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Do bonuses expire? | Yes. The Welcome Bonus expires 30 days after activation. Free Spins and the No Deposit Bonus expire after 7 days. Reload bonuses expire at the end of the week they’re issued. Expired bonuses and their associated winnings are forfeited, so always activate and use bonuses promptly. |
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Which games contribute to wagering requirements? | Slots typically contribute 100% to wagering. Table games (blackjack, roulette, baccarat) usually contribute 10–20%. Live casino games vary by title — usually 10%. Video poker contributes around 25%. Sports betting and certain excluded games contribute 0%. Always check the specific bonus terms in your dashboard for exact contribution rates. |
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Can I withdraw my deposit before meeting wagering? | Yes — your real-money deposit is always yours and can be withdrawn at any time via the cashier. However, withdrawing before completing wagering will forfeit the active bonus and any bonus-derived winnings. You can choose to cancel a bonus from your dashboard if you’d prefer to play without restrictions. |
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How do I earn VIP Loyalty Points? | Points are earned automatically on every real-money wager. Typically, NZ$10 wagered on slots = 1 point. Table games earn at a reduced rate. Points accumulate toward your tier level, which determines your cashback percentage and exclusive perks. View your balance and tier progress anytime in Dashboard → Loyalty. |
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Are these bonuses available to all NZ players? | All listed bonuses are available to New Zealand players aged 18+. The Welcome Bonus and No Deposit Bonus are for new registrations only — one per person, household, IP address, and device. Reload bonuses are for existing players who have completed registration and made at least one deposit. VIP bonuses unlock automatically as you progress through the loyalty tiers. |
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