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Responsible Gaming






Responsible Gambling at Christchurch Casino NZ | Player Safety & Support Tools




Christchurch Casino NZ Β· Player Safety

PLAY SAFE.
STAY IN
CONTROL.

Gambling should be fun β€” an entertainment choice, not a necessity. Christchurch Casino NZ provides every tool you need to keep it that way.

24/7
Support Access
6+
Safety Tools
Free
NZ Helpline
18+
Only Policy

ACCESS SAFETY TOOLS
GET HELP NOW ↓

Our Commitment to You
Christchurch Casino NZ Β· NZ Players
πŸ›‘οΈ
Licensed & regulated operation
Strict compliance with international gaming standards
πŸ”ž
Strict 18+ age verification
Every account verified before play begins
πŸ”’
Segregated player funds
Your balance is always kept separate from operations
πŸ“ž
NZ helpline always promoted
0800 654 655 β€” visible throughout the platform
βš™οΈ
Self-service safety tools
Set limits, pause, or exit at any time β€” no barriers
🀝
Staff trained in responsible gambling
Our support team is trained to assist players in difficulty



Self-Assessment

ARE YOU GAMBLING
SAFELY?

Honest self-reflection is the first step. Ask yourself these questions. If you answer “yes” to two or more, it may be time to use our safety tools or speak with someone.

Do you gamble to escape stress, anxiety or personal problems?
Have you spent more than you intended to β€” or chased losses?
Has gambling caused arguments with people close to you?
Do you think about gambling when you should be focused on other things?
Have you borrowed money or sold belongings to fund gambling?
Do you feel restless or irritable when trying to reduce gambling?

If any of these resonate, you are not alone. Use the tools below or call the Problem Gambling Helpline NZ: 0800 654 655 β€” free, confidential, 24/7.

βœ… Signs of Healthy Gambling
βœ“You set a budget before you play β€” and stick to it
βœ“You play for fun, not to win back money you’ve lost
βœ“You can stop playing when you decide to stop
βœ“Gambling doesn’t interfere with work, family, or health
βœ“You treat losses as the cost of entertainment β€” not a problem to solve
βœ“You balance gambling with other hobbies and social activities
🚩 Warning Signs
βœ—Chasing losses after a losing session
βœ—Gambling with money meant for bills or family
βœ—Hiding gambling activity from others
βœ—Feeling unable to control how much you gamble



Built Into Your Dashboard

YOUR SAFETY TOOLS

All tools are self-service, take effect immediately, and are accessible 24/7 from your account dashboard.

πŸ’Έ

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once set, the limit cannot be increased for 24 hours β€” protecting you from impulsive decisions.

Daily limitNZ$5 – NZ$5,000
Weekly limitNZ$10 – NZ$15,000
Increase delay24 hours
πŸ“ Dashboard β†’ Settings β†’ Deposit Limits
⏱️

Session Time Limits

Set a maximum session duration. When your time is up, you’ll receive a notification and be automatically logged out, preventing extended unplanned play.

Min session15 minutes
Max session12 hours
Reality checkEvery 30 min popup
πŸ“ Dashboard β†’ Settings β†’ Session Limits
πŸ“Š

Loss Limits

Cap the total amount you can lose in a given period. If you reach your loss limit, play is automatically paused for the remainder of the period.

Daily loss limitCustomisable
Weekly loss limitCustomisable
Takes effectImmediately
πŸ“ Dashboard β†’ Settings β†’ Loss Limits
❄️

Cooling-Off Period

Take a short break from gambling. Your account remains open β€” you can still withdraw, but cannot deposit or play during the cooling-off window.

Available periods24H / 7D / 30D / 6W
Can withdrawYes
Can deposit/playNo
πŸ“ Dashboard β†’ Settings β†’ Take a Break
🚨 Most Important Tool
🚫

Self-Exclusion

Permanently close your account for a minimum of 6 months. Your account cannot be reopened during this period β€” not even by contacting support. The strongest protection we offer.

Minimum period6 months
Maximum periodPermanent
Can be reversed?No β€” by design

REQUEST SELF-EXCLUSION

πŸ”ž

Age Verification

Strict 18+ enforcement at Christchurch Casino NZ. Every player is verified against NZ identity records. Under-18s cannot access the platform under any circumstances.

Minimum age18 years
Verification methodNZ ID / Passport
Parental controlsSupported
πŸ“ Dashboard β†’ Verify Identity
ACCESS ALL SAFETY TOOLS



Step by Step

HOW TO SET YOUR LIMITS

πŸ”
01
Log In
Sign in to your Christchurch Casino NZ account on desktop or mobile.
πŸ‘€
02
Open Dashboard
Click your account icon (top right) and go to Account Settings.
βš™οΈ
03
Choose Tool
Select “Responsible Gambling” from the menu. Choose your tool: limits, break, or exclusion.
βœ…
04
Applied Instantly
Your settings take effect immediately. No waiting period β€” you’re protected right away.



New Zealand Help Services

GET HELP β€” NZ RESOURCES

Free, confidential support is available to every New Zealander. You don’t need to be in crisis to reach out β€” early help is the most effective.

πŸ‡³πŸ‡Ώ Primary NZ Resource

Problem Gambling Foundation of NZ

New Zealand’s leading free gambling support service. Counselling for individuals, whānau and employers. Available nationwide in person, phone, and online.

0800 654 655
Free call Β· 24/7 Β· NZ-wide
Or text: 8006
Web: pgf.org.nz
🀝
Confidential
All calls and chats are private. No records shared without your consent.
πŸ’¬

Gambling Help Online

Free online chat and email counselling for gamblers and their families. Anonymous. Available any time.

gamblinghelponline.org.nz
πŸ›οΈ

Department of Internal Affairs

NZ government gambling regulator. Information on your rights as a player and how to make formal complaints.

dia.govt.nz/gambling
πŸ‘¨β€πŸ‘©β€πŸ‘§

Family & Whānau Support

Support for families affected by a loved one’s gambling. Counselling, resources, and community connections across NZ.

Call: 0800 654 655



Best Practices

10 TIPS FOR SAFER PLAY

These habits help keep gambling a healthy entertainment choice. We recommend all NZ players read and apply them.

01Set a budget before you play β€” and treat it like a ticket price, not an investment.
02Never chase losses β€” the next bet won’t fix what the last one cost.
03Take regular breaks β€” stand up, drink water, check the time every 30 minutes.
04Don’t gamble under stress β€” emotional decisions lead to poor play choices.
05Never gamble with money you need β€” only use disposable entertainment funds.
06Keep gambling separate from alcohol β€” impaired judgement and gambling don’t mix.
07Use the safety tools β€” set deposit and session limits before you start, not after.
08Balance with other activities β€” gambling should be one of many leisure options, not the only one.
09Understand that house always has an edge β€” over time, gambling costs money; it doesn’t earn it.
10Talk to someone if you’re unsure β€” the NZ helpline is free, private, and non-judgmental.
πŸ“ž Need Help Right Now?
0800 654 655
Free Β· Confidential Β· Available 24/7 across New Zealand



Responsible Gaming FAQ

FREQUENTLY ASKED QUESTIONS

How do I set deposit limits at Christchurch Casino NZ?

Log in to your account, click your profile icon, and navigate to Account Settings β†’ Responsible Gambling β†’ Deposit Limits. Set your preferred daily, weekly, or monthly cap. Limits take effect immediately. Decreasing a limit is instant; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions.

What is self-exclusion and how does it work?

Self-exclusion permanently closes your Christchurch Casino NZ account for a minimum period of 6 months. Once activated, the account cannot be reopened during this period β€” not even by contacting customer support. This is a deliberate design choice to ensure the protection holds. You can request self-exclusion from Account Settings β†’ Responsible Gambling β†’ Self-Exclusion, or by contacting our support team directly.

Can I still withdraw my balance during a cooling-off period?

Yes. During a cooling-off period, your account remains accessible for withdrawals only. You can log in and request a withdrawal of your remaining balance at any time. You will not be able to deposit or access games. This ensures your money is always yours β€” the restriction applies only to playing.

What if I’m worried about someone else’s gambling?

The Problem Gambling Foundation of NZ offers dedicated support for families and whānau affected by a loved one’s gambling. Call 0800 654 655 (free, 24/7) to speak with a trained counsellor. You can also access online resources at pgf.org.nz. You do not need to wait for the person to seek help themselves β€” support for those around them is equally important.

How does Christchurch Casino NZ prevent underage gambling?

Every player is required to verify their identity (18+) before making a first deposit or withdrawal. We use NZ identity document verification to confirm age and identity. If we suspect underage access at any time, the account is suspended pending investigation. We also support parental control software β€” tools like Net Nanny and Qustodio can block access to online gambling sites on shared devices.

Is it possible to reopen an account after self-exclusion?

After the minimum exclusion period (6 months), you may contact our support team to request account reinstatement. This is a deliberate, considered process β€” you will be required to confirm your request and acknowledge the responsible gambling information before reinstatement. We strongly encourage anyone returning from self-exclusion to use our deposit and session limit tools from day one.



πŸ›‘οΈ

PLAY RESPONSIBLY.
WE’VE GOT YOUR BACK.

Christchurch Casino NZ is committed to providing a safe, fair, and enjoyable experience for every NZ player. Our tools are here whenever you need them β€” no questions asked.

Set Limits
Dashboard β†’ Settings
Β·
Take a Break
Cooling-Off Β· 24H–6W
Β·
Self-Exclude
Permanent Β· Min 6 Months

ACCESS SAFETY TOOLS
PLAY RESPONSIBLY

NZ Problem Gambling Helpline
0800 654 655
Free Β· Confidential Β· 24/7 Β· gamblinghelponline.org.nz

πŸ”ž 18+ Only
πŸ‡³πŸ‡Ώ NZ Players
πŸ›‘οΈ Licensed
βš™οΈ Self-Service Tools


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